Reference

Terms and Conditions for Your m8bets Account

These terms set out how your m8bets account works — what you agree to when you open one, how we handle your wallet activity through bKash, Nagad, and Rocket, and what applies when you access the lobby from Bangladesh.

Account eligibility rulesbKash, Nagad, Rocket wallet termsBangladesh region conditionsAccount suspension policyHow to raise a dispute
m8bets Terms and Conditions for Your m8bets Account
HOW WE HANDLE YOUR DATA

Account Security and Your Data Rights

Your account details and wallet transaction records are stored securely and used only to operate your account and meet our compliance obligations. We do not sell your data. If you want to know what we hold, request a correction, or ask us to close your account and delete your data, you can do that through our support team by email — we will confirm receipt and respond within the timeframe set out in our privacy policy.

Data Retention

We keep transaction records for the period required under applicable regulations. Once that period ends, data is deleted or anonymised per our retention schedule.

Account Security

Your account is protected by login verification. Never share your password or OTP with anyone — our team will never ask for them.

Cookie Use

We use cookies to keep you logged in and to remember your lobby preferences. You can manage cookie settings from your browser at any time.

Data Requests

To request access to your data or ask for corrections, email our support team with your registered account details. We handle these requests directly.

REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account — a wallet dispute, a transaction you do not recognise, or a question about eligibility in your region — our support team is the right place to start. Players in Dhaka and across Bangladesh can reach us through live chat or email directly from the account dashboard.

Live Chat Open the chat window from your account dashboard. Our team responds to terms and account queries during active support hours.
Email Support Write to us for formal queries — disputes, account reviews, or written confirmation of any terms-related decision we have made.
Account Dashboard Your dashboard shows your wallet activity, transaction history, and the current status of any open support tickets you have raised.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what your account rights are, and what to do if something goes wrong. If your question is not here, our support team can help.

These terms apply to anyone who opens an account with us. Eligibility depends on your local law and region — it is your responsibility to confirm that accessing the platform is lawful where you are.

Deposits must come from a mobile wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches our terms and can result in your account being suspended pending review.

We update these terms when needed and post the revised version here with the effective date. Continuing to use your account after that date means you accept the changes. We recommend checking this page periodically.

Contact our support team through live chat or email with your account details and the transaction in question. We will review the wallet record and respond with our findings within the timeframe in our support policy.

Email our support team from your registered address to request account closure and data deletion. We will confirm the request and complete it according to our retention schedule and applicable regulations.

We will contact you via your registered details to explain the reason. You can write to our support team to request a formal review. We aim to respond to all suspension queries within the timeframe stated in our policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.